13th International Research Symposium in Service Management (2025)

The Ravenala Attitude, Balaclava, Mauritius 15th to 18th July 2025

New Frontiers in Service: Excellence for sustainability in the age of AI

The International Research Symposium in Service Management (IRSSM 13) with the theme “New Frontiers in Service Research: Excellence for Sustainability in the Age of Al,” explores innovative approaches to achieving sustainable service excellence by focusing on the transformative potential of Al advancements in the service industry. While the symposium prioritizes submissions aligned with this theme, we welcome other ideas aiming at fostering a broader exchange of knowledge and perspectives in service research. The annual symposium organized and hosted this year by the University of Mauritius, in collaboration with the International Centre for Sustainable Tourism and Hospitality and the WTO Chairs Programme, brings together scholars, professionals and practitioners from various disciplines and countries and provides them with a unique forum for sharing the latest theories and practices prevalent in the service economies.

ABSTRACT SUBMISSION

Submit your Abstract (Up to 500 Words) here:

Note: Once your abstract submission is reviewed and accepted, you will be contacted with further instructions on submitting either a full paper or an extended abstract based on your preference. Kindly note that full papers will be considered for best paper awards.

The International Research Symposium in Service Management (IRSSM 13) with the theme “New Frontiers in Service Research: Excellence for Sustainability in the Age of AI,” explores innovative approaches to achieving sustainable service excellence by focusing on the transformative potential of AI advancements in the service industry. While the symposium prioritizes submissions aligned with this theme, we welcome other ideas aiming at fostering a broader exchange of knowledge and perspectives in service research. 

We encourage submissions on the following service research topics:

Exploring the role of AI, robots, and autonomous systems in shaping the future of service interactions, emphasizing ethical considerations and human-AI collaboration.

Research on patient-centric care models, digital health platforms, mental health services, and holistic wellness approaches.

Understanding the dynamics of interdependent service actors, platforms, and systems, with a focus on co-creation and innovation.

Creative and user-centered approaches to designing new services and reimagining existing ones for enhanced value creation and customer satisfaction.

Investigating how services can improve societal well-being, address global challenges, and drive social and environmental change.

Exploring collaboration between customers, employees, and other stakeholders in creating shared value and driving innovation.

Trends in remote work, virtual service delivery, automation, and the gig economy’s impact on service industries.

Interdisciplinary approaches to solving complex service challenges in diverse domains.

Submissions are not limited to the list above and we also invite:

IMPORTANT DATES AND DEADLINES

DatesDeadlines
Abstract Submission Deadline:May 15, 2025
Deadline Extended to:April 15, 2025
Notification of Acceptance:April 30, 2025
Early Bird Registration:May 31, 2025
Regular Registration:June 15, 2025
Pre-Conference Workshop:July 15, 2025
Symposium Dates:July 16–18, 2025

INTERNATIONAL MENTORS AND SPEAKERS

Dr. Jay Kandampully is a professor of service management and hospitality at The Ohio State University…..

David Solnet is a Professor of Service Management and Service Work in the UQ Business School. He is ……

Allard van Riel is a Professor of Service Innovation Management in the Department of Marketing…..

Dr. Linda Alkire is an Associate Professor of Marketing, the Vicki L. West Excellence Endowed Professor, and…..

Dr. Anil Bilgihan is a distinguished professor at Florida Atlantic University’s College of Business, …..

Srikanth Beldona is a Professor and former department chair of the Department of Hospitality & Sport…..

Mahesh Subramony, PhD is a professor of management at Northern Illinois University in USA. His research….

REGISTRATION FEES

S.No.ParticularsDeadlineRegisteration Fees (USD)
1.Early RegistrationMay 31, 2025350
2.Regular RegistrationJune 15, 2025400
3.Early Registration for StudentsMay 31, 2025150
4.Regular Registration for StudentsJune 15, 2025250
5.Registration for AttendeesJune 15, 2025150 per DAY
6.Pre-Conference WorkshopJune 15, 202550

PAYMENT AND REGISTRATION

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You can use the “Pay Online” system to pay via credit card in USD or MUR.  The system is accessible via the University of Mauritius (UoM) Website under the Campus Facilities menu.

*Reference to be quoted while effecting all payments:  N3 2024 2268.
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University of Mauritius Banking Details ->

ParticularsBanking Details
Account NameUniversity of Mauritius
Account Number61026000014607
Bank NameSBM Bank (Mauritius) Ltd
CurrencyUSD
IBANMU44STCB1170026000014607000USD
Bank AddressSBM Tower
1 Queen Elizabeth Avenue
Port Louis
Republic of Mauritius
Swift CodeSTCBMUMU
*Reference to be quoted while effecting all payments:  N3 2024 2268.

COMPLETE YOUR REGISTRATION HERE

Registration opens as from 1st April 2025

EXTENDED ABSTRACT AND FULL PAPER SUBMISSION

Submission Guidelines for Extended Abstracts and Full Papers

We are pleased to inform you that once your abstract is accepted for presentation, you have the option to submit either a 3-page extended abstract or a full paper.

Submission Options:

Submission Process:

File Naming Conventions:

To facilitate the submission process, please follow the naming conventions below:

For extended abstracts: IRSSM13_EA_[Submission ID]_[Last Name of First Author].docx Example: IRSSM13_EA_2025-01_Chatterjee.docx  

For full papers: IRSSM13_FP_[Submission ID]_[Last Name of First Author].docx Example: IRSSM13_FP_2025-02_Chatterjee.docx  

Formatting Guidelines for Extended Abstracts and Full Papers

General Formatting:

Title and Author Information:

Word Limit for Submissions

  • Full Paper: Maximum 8,000 words (excluding references, tables, and appendices)

ORGANISING COMMITTEE

Prof Jay Kandampully (Chair)

(Ohio State University, Kandampully.1@osu.edu)

Prof Roubina Juwaheer (Co-Chair)

(University of Mauritius, roubina@uom.ac.mu)

Dr Prof Viraiyan Teeroovengadum (Co-Chair)

(University of Mauritius, v.teeroovengadum@uom.ac.mu)

Prof Boopen Seetanah

(University of Mauritius, b.seetanah@uom.ac.mu)

Dr Rajesh Sannegadu

(University of Mauritius, r.sannegadu@uom.ac.mu)

Dr Sharmila Pudaruth

(University of Mauritius, sh.pudaruth@uom.ac.mu)

Mr I Vencatachellum

(University of Mauritius, vencati@uom.ac.mu)

Mr Lomendra Vencataya

(University of Mauritius, l.vencataya@uom.ac.mu)

Dr Priya Gunesh

(University of Mauritius, p.gunesh@uom.ac.mu)

Dr Eric Bindah

(University of Mauritius, e.bindah@uom.ac.mu)

Prof Robin Nunkoo

(University of Mauritius, r.nunkoo@uom.ac.mu)

Mr Matthew Lamport

(University of Mauritius, m.lamport@uom.ac.mu)

Dr Yupal Shukla

(University of Bologna, Yupal.Shukla@memphis.edu)

Dr Prof Ravi Chatterjee

(Symbiosis International University, Dubai,
rchatterjee@siu-dubai.ac.ae)

Dr Vanisha Oogarah-Hanuman

(University of Mauritius, v.hanuman@uom.ac.mu)

SCIENTIFIC COMMITTEE

CONFERENCE VENUE

The Ravenala Attitude Hotel (Mauritius)

Secluded on Mauritius’s northwestern coast in the small village of Balaclava,
4 ⭐ Family-Friendly Hotel.

The Ravenala Attitude hotel is an ode to the art of tropical living.

The name, ‘Ravenala’, is the first taste of tropical exploration, as it refers to the traveller’s tree (or traveller’s palm) – easily spotted here thanks to its fabulous, fan-shaped collection of long leaves. Located deep inside a huge exotic garden between Lemon River (Rivière Citron) and Turtle Bay, The Ravenala Attitude subtly blurs the boundaries between indoor and outdoor living, inviting you to enjoy the lush vegetation as much as its suites’ contemporary style. 

⭐⭐⭐⭐  Family-Friendly Hotel

CONTACT US

For general inquiries, please contact the IRSSM13 Secretariat 

ParticularsE-Mail
IRSSM13 Secretariatirssm13@uom.ac.mu.

For urgent matters, you may reach out directly to the  Conference Co-Chairs:

ParticularsE-Mail
Prof. J. Kandampullykandampully.1@osu.edu
Prof. R. Juwaheer roubina@uom.ac.mu
Associate Prof. V. Teeroovengadum v.teeroovengadum@uom.ac.mu