13th International Research Symposium in Service Management (2025)
The Ravenala Attitude, Balaclava, Mauritius 15th to 18th July 2025
New Frontiers in Service: Excellence for sustainability in the age of AI
The International Research Symposium in Service Management (IRSSM 13) with the theme “New Frontiers in Service Research: Excellence for Sustainability in the Age of Al,” explores innovative approaches to achieving sustainable service excellence by focusing on the transformative potential of Al advancements in the service industry. While the symposium prioritizes submissions aligned with this theme, we welcome other ideas aiming at fostering a broader exchange of knowledge and perspectives in service research. The annual symposium organized and hosted this year by the University of Mauritius, in collaboration with the International Centre for Sustainable Tourism and Hospitality and the WTO Chairs Programme, brings together scholars, professionals and practitioners from various disciplines and countries and provides them with a unique forum for sharing the latest theories and practices prevalent in the service economies.
ABSTRACT SUBMISSION
Submit your Abstract (Up to 500 Words) here:
Note: Once your abstract submission is reviewed and accepted, you will be contacted with further instructions on submitting either a full paper or an extended abstract based on your preference. Kindly note that full papers will be considered for best paper awards.
The International Research Symposium in Service Management (IRSSM 13) with the theme “New Frontiers in Service Research: Excellence for Sustainability in the Age of AI,” explores innovative approaches to achieving sustainable service excellence by focusing on the transformative potential of AI advancements in the service industry. While the symposium prioritizes submissions aligned with this theme, we welcome other ideas aiming at fostering a broader exchange of knowledge and perspectives in service research.
We encourage submissions on the following service research topics:
Exploring the role of AI, robots, and autonomous systems in shaping the future of service interactions, emphasizing ethical considerations and human-AI collaboration.
Research on services designed for marginalized or underserved populations, societal transformations, and Base of Pyramid (BoP) contexts, with a focus on equity, inclusion, and resilience.
Insights into service interactions, the influence of physical and digital environments, moments-of-truth, and the role of word-of-mouth in shaping perceptions of service quality.
Sustainable practices and innovations in service sectors, promoting environmental responsibility, circular economies, and eco-friendly solutions.
Strategies and innovations for delivering exceptional customer experiences across physical, digital, and hybrid touchpoints.
Leveraging big data, unstructured data analytics, and predictive modeling to enhance service personalization, efficiency, and outcomes.
Examining how technologies like IoT, blockchain, AR/VR, and digital twin models are reshaping service industries and driving innovation.
Research on patient-centric care models, digital health platforms, mental health services, and holistic wellness approaches.
Understanding the dynamics of interdependent service actors, platforms, and systems, with a focus on co-creation and innovation.
Creative and user-centered approaches to designing new services and reimagining existing ones for enhanced value creation and customer satisfaction.
Investigating how services can improve societal well-being, address global challenges, and drive social and environmental change.
Exploring collaboration between customers, employees, and other stakeholders in creating shared value and driving innovation.
Trends in remote work, virtual service delivery, automation, and the gig economy’s impact on service industries.
Interdisciplinary approaches to solving complex service challenges in diverse domains.
Submissions are not limited to the list above and we also invite:
Other Emerging Topics in Service Research: Open call for innovative topics that address new trends, technologies, or pressing challenges in the service domain.
IMPORTANT DATES AND DEADLINES
| Dates | Deadlines |
|---|---|
| Abstract Submission Deadline: | May 15, 2025 |
| Deadline Extended to: | April 15, 2025 |
| Notification of Acceptance: | April 30, 2025 |
| Early Bird Registration: | May 31, 2025 |
| Regular Registration: | June 15, 2025 |
| Pre-Conference Workshop: | July 15, 2025 |
| Symposium Dates: | July 16–18, 2025 |
Meet Our Expert Team
Driven by passion, Defined by expertise, Dedicated to your success.
Prof. Allard Van Riel
Prof. Anil Bilgihan
Prof. David Solnet
Prof. Jay Kandampully
Prof. Linda Alkire
Prof. Mahesh Subramony
Prof. Srikanth Beldona
REGISTRATION FEES
| S.No. | Particulars | Deadline | Registeration Fees (USD) |
|---|---|---|---|
| 1. | Early Registration | May 31, 2025 | 350 |
| 2. | Regular Registration | June 15, 2025 | 400 |
| 3. | Early Registration for Students | May 31, 2025 | 150 |
| 4. | Regular Registration for Students | June 15, 2025 | 250 |
| 5. | Registration for Attendees | June 15, 2025 | 150 per DAY |
| 6. | Pre-Conference Workshop | June 15, 2025 | 50 |
PAYMENT AND REGISTRATION
COMPLETE YOUR REGISTRATION HERE
Registration opens as from 1st April 2025
EXTENDED ABSTRACT AND FULL PAPER SUBMISSION
Submission Guidelines for Extended Abstracts and Full Papers
We are pleased to inform you that once your abstract is accepted for presentation, you have the option to submit either a 3-page extended abstract or a full paper.
Submission Options:
- Extended Abstract (for extended abstract conference proceedings): If you would like your extended abstract to be included in the proceedings, please submit a 3-page extended abstract by June 15, 2025.
Full Paper (for full paper proceedings and award consideration): If you would like your full paper to be included in the proceedings and wish to be considered for the Best Paper Awards and/or Young Service Researcher Award, you may submit a full paper instead.
Submission Process:
-
Deadline: All submissions should be sent to irssm13@uom.ac.mu by June 15, 2025.
File Naming Conventions:
To facilitate the submission process, please follow the naming conventions below:
For extended abstracts: IRSSM13_EA_[Submission ID]_[Last Name of First Author].docx Example: IRSSM13_EA_2025-01_Chatterjee.docx
For full papers: IRSSM13_FP_[Submission ID]_[Last Name of First Author].docx Example: IRSSM13_FP_2025-02_Chatterjee.docx
Formatting Guidelines for Extended Abstracts and Full Papers
General Formatting:
- Paper Size: A4 (210 x 297 mm)
- Margins: 1 inch (2.54 cm) on all sides
- Font: Times New Roman
- Font Size: 12 pt (except where specified otherwise)
- Line Spacing: 1.5
- Alignment: Justified
- Paragraph Spacing: 6 pt before and after each paragraph
- File Format: Microsoft Word (.docx)
Title and Author Information:
- Title: Centered, bold, Times New Roman, 14 pt
- Authors and Affiliations:
– Centered, Times New Roman, 12 pt
– Author names followed by their institution and email (in italics)
Word Limit for Submissions
- Extended Abstract: Maximum 1,500 words (excluding references)
- Full Paper: Maximum 8,000 words (excluding references, tables, and appendices)
ORGANISING COMMITTEE
Prof Jay Kandampully (Chair)
(Ohio State University, Kandampully.1@osu.edu)
Prof Roubina Juwaheer (Co-Chair)
(University of Mauritius, roubina@uom.ac.mu)
Dr Prof Viraiyan Teeroovengadum (Co-Chair)
(University of Mauritius, v.teeroovengadum@uom.ac.mu)
Prof Boopen Seetanah
(University of Mauritius, b.seetanah@uom.ac.mu)
Dr Rajesh Sannegadu
(University of Mauritius, r.sannegadu@uom.ac.mu)
Dr Sharmila Pudaruth
(University of Mauritius, sh.pudaruth@uom.ac.mu)
Mr I Vencatachellum
(University of Mauritius, vencati@uom.ac.mu)
Mr Lomendra Vencataya
(University of Mauritius, l.vencataya@uom.ac.mu)
Dr Priya Gunesh
(University of Mauritius, p.gunesh@uom.ac.mu)
Dr Eric Bindah
(University of Mauritius, e.bindah@uom.ac.mu)
Prof Robin Nunkoo
(University of Mauritius, r.nunkoo@uom.ac.mu)
Mr Matthew Lamport
(University of Mauritius, m.lamport@uom.ac.mu)
Dr Yupal Shukla
(University of Bologna, Yupal.Shukla@memphis.edu)
Dr Ravi Chatterjee
(Symbiosis International University, Dubai,
rchatterjee@siu-dubai.ac.ae)
Dr Vanisha Oogarah-Hanuman
(University of Mauritius, v.hanuman@uom.ac.mu)
SCIENTIFIC COMMITTEE
- Dr. Linda Alkire, Texas State University, USA
- Dr. Madhavi Ayyagari, Murdoch University, Dubai
- Dr. Joan Ball, St. John’s University, USA
- Dr. Srikanth Beldona, University of Delaware, USA
- Dr. Sabine Benoit, University of Surrey, UK
- Dr. Voon Boo Ho, University Teklologi MARA, Malaysia
- Dr. Sunmee Choi, Yonsei University, South Korea
- Dr. Alison Dean, University of Newcastle, Australia
- Dr. Bo Edvardsson, Karlstad University, Sweden
- Dr. Joerg Finsterwalder, University of Canterbury, New Zealand
- Dr. Nur Indrianti, UPN, Indonesia
- Dr. Roubina Juwaheer, University of Mauritius, Mauritius
- Dr. Byron Keating, Australian National University, Australia
- Dr. Tomaz Kolar, University of Ljubljana, Slovenia
- Dr. Peter Kim, AUT University, New Zealand
- Dr. Werner Kunz, University of Massachusetts, USA
- Dr. Justyna Matysiewicz, University of Economics in Katowice, Poland
- Dr. Javier Reynoso, Monterrey Institute of Technology, Mexico
- Dr. David Solnet, The University of Queensland, Australia
- Dr. Malinvisa Sakdiyakorn, Mahidol University International College, Thailand
- Dr. Sławomir Smyczek, University of Economics in Katowice, Poland
- Dr. Heli Tooman, University of Tartu, Pärnu College
- Dr. Allard van Riel, Radbound University Nijmegen, The Netherlands
- Dr. Yonggui Wang, Capital University of Economics and Business, China
- Dr. Walanchalee Wattanacharoensil, Mahidol University International College, Thailand
CONFERENCE VENUE
The Ravenala Attitude Hotel (Mauritius)
Secluded on Mauritius’s northwestern coast in the small village of Balaclava,
4 ⭐ Family-Friendly Hotel.
The Ravenala Attitude hotel is an ode to the art of tropical living.
The name, ‘Ravenala’, is the first taste of tropical exploration, as it refers to the traveller’s tree (or traveller’s palm) – easily spotted here thanks to its fabulous, fan-shaped collection of long leaves. Located deep inside a huge exotic garden between Lemon River (Rivière Citron) and Turtle Bay, The Ravenala Attitude subtly blurs the boundaries between indoor and outdoor living, inviting you to enjoy the lush vegetation as much as its suites’ contemporary style.
ACCOMMODATION INFO
HOTEL ACCOMMODATION NEARBY
AIR BNB ACCOMMODATION OPTIONS
Rent from people in Balaclava, Mauritius from $20/night.
CONTACT US
For general inquiries, please contact the IRSSM13 Secretariat
| Particulars | |
|---|---|
| IRSSM13 Secretariat | irssm13@uom.ac.mu. |
For urgent matters, you may reach out directly to the Conference Co-Chairs:
| Particulars | |
|---|---|
| Prof. J. Kandampully | kandampully.1@osu.edu |
| Prof. R. Juwaheer | roubina@uom.ac.mu |
| Associate Prof. V. Teeroovengadum | v.teeroovengadum@uom.ac.mu |
